it Services
Digital Services

IT service management is an umbrella term that describes a strategic approach to designing, delivering, managing, and improving the way businesses use information technology (IT).

With experience since 1999 and satisfied customers in different sectors, we advise you on technological implementations and information management.

Hardware Servicio IT
Development
Hardware
Software Servicio IT
Management
Software

01

Information
Technology
Service
Management
ITSM

What is ITMS?
ITSM includes all the discrete activities and processes that support a service throughout its lifecycle, from service management to change management, problem and incident management, asset management, and knowledge management.

Soporte Servicio IT
Support
Services 
Solutions
Code 

02

What is a
digital service?

An IT service enables access to information and processes to achieve important business objectives or provide value.

IT services include the implementation and support of business applications, such as WEB and/or MAIL Servers; design and optimize IT infrastructure, such as storage, networking, and cloud resources; creation and management of processes such as technical support and troubleshooting procedures, and other areas.

IT teams must create, deploy, manage, optimize and potentially retire each service, with input from the business.

What do we do?

IT service delivery is typically viewed in terms of vendors and customers, who interact through the IT service desk. An IT service provider selects, designs, implements, and operates the service.

The provider can be an internal IT department or an external specialist. An IT service customer is any consumer of those services, such as an employee who accesses email through the organization's Exchange Outlook interface.

IT organizations typically offer customers an IT service catalog, a list or menu of available services.

2020-2023

Latest
Projects:

2010-2019

Old
Projects:

1999-2009

Other
Projects:

in summary...

There are many roles within the IT service desk. IT services often start with a need and strategy, and this requires clear guidance from IT and business leaders. Services must then be designed and implemented, which requires the expertise of IT hardware and software application engineers. Services must be monitored and tracked, and problems remedied by IT administrators and help desk personnel. Key performance indicators (KPIs) for the service should be communicated, with recommendations for changes and improvements to the service, to the business that uses them.

John Valencia

IT Manager

©1999-2023